Description:
We are unable to connect to Exclusive Networks as a distributor in Salesbuildr. After entering all credentials (token, scope, endpoint, Client ID, secret), the connection returns the following error: "Error: Invalid credentials. Please check your distributor credentials."
We have re-entered credentials multiple times, deleted and re-added the connection, and verified the configuration via screenshot. The token, scope, and endpoint appear correctly formatted. The issue has been reproduced across two separate instances.
Steps to reproduce:
Navigate to distributor settings and add/edit the Exclusive Networks connection
Fill in all required credentials (Client ID, secret, token, scope, endpoint)
Save/test the connection
Observe the error: "Error: Invalid credentials. Please check your distributor credentials."
Expected behaviour:
The connection authenticates successfully and Exclusive Networks is available as an active distributor.
Impact:
Exclusive Networks distributor feed is unavailable. Affects at least two instances. Direct contact with Exclusive Networks may be needed to verify whether credentials or their API configuration are involved.