A quote is displaying a quote owner/contact that belongs to a different company than the quote’s customer account. This causes the wrong person/company association to appear on the quote and can expose users who should not be visible there.
Open a quote sent out by a customer.
Review the quote owner shown on the left side of the quote.
Open the linked contact record and verify the associated company.
Compare the company/contact relationship shown on the quote with the contact’s actual company in Halo.
Check the role displayed in Halo for the contact/agent and compare it with the role shown on the quote.
The quote should only display contacts/owners that belong to the same company as the quote/customer account.
Contacts from unrelated companies must not be visible or selectable on the quote.
The role shown on the quote must match the role stored in Halo.
If a contact is linked to a different company, the system should prevent the association or clearly flag it as invalid.
Verify that the quote owner/contact display is consistent across the quote UI and Halo records.
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Bugs
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