ConnectWise and HaloPSA: set product type and procurement defaults per subcategory
What we're building
Admins can set two defaults on each product subcategory:
- ConnectWise Product Type (ConnectWise only). New products in that subcategory get this type when they are first created in ConnectWise, instead of always the tenant default.
- "Does not require procurement". This is pre-filled on every new product in that subcategory, including products created from the quick-create dialog, Pax8, Marketplace and CSV import. The toggle is now also visible in quick-create. In ConnectWise it decides Inventory vs Non-Inventory; in HaloPSA it decides whether items are marked consignable.
Both are optional. Leave them empty and nothing changes.
Good to know
- ConnectWise only accepts Product Type and Class when a product is first created. The defaults apply to new products, not to products that already exist in ConnectWise. Other quoting tools have the same ConnectWise limit.
- For products that are already wrong in ConnectWise, the workaround stays the same: deactivate the item in ConnectWise, ask support to clear the link, and sync again. We are checking whether Product Type can be changed afterwards.
- We chose category defaults over a dropdown on every product. One setting covers every way a product gets created, and it's how comparable tools handle it.
- Autotask: no change.
Merged into this post: "add product type and product class selector", "change Product Type on the product level", "Default Product Class to Non-Inventory" and "HaloPSA items set as consignable".
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Comments3
Emerald Sprout
Sep 24
•Merged request
•1 vote
Default Product Class to "Non-Inventory" for ConnectWise Sync
Beige Plasma
Sep 24
•Merged request
•6 votes
Connectwise: add product type and product class selector to product creation
When a customer tries to create a product with a tenant using Connectwise, allow them to select the Connectwise product type and Product Class on the creation dialog.
Gray Tomato
Aug 25
To add to this;
It would be nice to have all important settings as drop downs and not a ‘I hope I have the right setting toggled’ toggle.
I don’t know why we need 5 different ‘Create <product/bundled product/service/labor>’ buttons when 1 button would do with a single drop-down type for Product Type and Product Class.