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[Autotask] Create project from won quote / Activate Proposal Project

What is the problem or wish? When a quote is won in Salesbuildr, the post-sale flow currently supports creating a ticket and optionally a contract. For Autotask customers who handle project-based work, there is no equivalent option to create or activate a project from the same flow. This is a gap relative to what Autotask's native Won Opportunity Wizard already supports. In Autotask, the standard workflow for project-based sales works as follows: a Proposal Project is created during the quoting phase and linked to the opportunity. When the opportunity is won, the Won Opportunity Wizard converts that Proposal Project into an active client project, assigns tasks, and makes billing items available for project charges. Salesbuildr currently does not expose this step, meaning users either have to fall back to Autotask to complete the handoff, or skip project creation entirely and risk won quotes going unprocessed. Who is impacted and how? This affects Autotask customers who use Salesbuildr for their entire sales flow but do project-based delivery. Two distinct patterns come up across customer requests: MSPs doing larger project work (migrations, network rollouts, infrastructure deployments) where a Proposal Project is prepared during presales and needs to be activated on deal close. MSPs doing smaller scoped work (laptop installs, onboarding jobs) who want to use Autotask projects as a lightweight delivery tracker rather than a ticket. In both cases, the handoff today happens outside Salesbuildr. Sales staff close the deal, then have to go into Autotask to activate the project manually. Thijmen Bosman (Connectworks) specifically flags that this creates a blind spot: won quotes that require follow-up in Autotask can be forgotten after signature, because there is no to-do or delivery tracker left in the sales tool. Eric Knops (Appsys ICT Group) raises a related issue from the presales side: because Salesbuildr has no awareness of existing Proposal Projects on an opportunity, sales staff cannot link a quote to one, which breaks the presales time-logging workflow and cost visibility they rely on. There is also a flow-level issue: quotes containing service or labor items cannot be closed in Salesbuildr today if project creation is needed, because the post-sale step-through only covers ticket and contract. These quotes get stuck open and require manual handling in Autotask to close the opportunity. What should happen? The Won Quote / Won Opportunity flow in Salesbuildr should be extended with a project creation step alongside the existing ticket and contract steps. Concretely: If a Proposal Project is linked to the opportunity in Autotask, the post-sale flow should surface an option to activate it and convert it to a client project, mirroring the Won Opportunity Wizard behavior natively. If no Proposal Project exists, the user should be able to create a new project directly from the won quote, with the option to apply a project template. Template support is particularly important for standardised delivery work (e.g. a standard "new employee onboarding" or "device rollout" project). The step should be skippable, consistent with how ticket and contract creation work today. Closing the opportunity should only be triggered after the user has stepped through (or explicitly skipped) all relevant post-sale steps, including project creation. This unblocks the current issue with service/labor quotes that cannot be closed. A secondary but related improvement: during quote creation, internal users should be able to select an existing Proposal Project linked to the opportunity (as a dropdown, scoped to the selected company), so presales time can be logged against it in Autotask before the deal is closed.

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Feature Request

about 1 year ago

4