Error: Autotask QuoteLocation Address String Too Long

The customer reported an error occurring on various clients where the address string is too long when creating quotes. This issue is new, as the current address lengths previously worked without problems within Autotask. Investigation revealed that while Autotask Company addresses allow up to 150 characters, the Autotask QuoteLocation entity only accepts up to 50 characters. Salesbuildr is passing the full street string from the company address, which Autotask is rejecting for quotes if it exceeds 50 characters. This issue has only started occurring recently due to a new improvement in Salesbuildr for limits verification. Previously, Salesbuildr automatically handled the mismatch between company and quote address length limits. The current implementation prioritizes the company address limit (150 characters) over the quote address limit (50 characters), leading to the rejection. Salesbuildr will provide a fix to address this discrepancy, eliminating the need for manual address shortening by the customer. In the interim, the customer was advised to provide street strings with 50 or fewer characters for quotes.