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Marketplace: Distributor Hub connection timed out (SB-DIST-000001)

Bugs

Opening the Marketplace can currently fail with the error "Distributor Hub connection timed out" (SB-DIST-000001), or the Marketplace takes a very long time to load.

Cause
After large distributor price and stock updates, a cleanup process on our distributor search index was running without limits. This slowed down every Marketplace search past the time limit, which triggers the error.

Status
Our development team has prepared a fix that limits this cleanup process so it no longer affects Marketplace searches. We're aiming to release it tonight (19 October). We'll confirm here once it's live and verified.

Workaround
None at the moment. Retrying sometimes works, but may fail again.

Status: In Progress1 comment

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Comments1

  • Wiebe Dijkman

    Team

    We’ve identified the cause of the Marketplace issues: a faulty server in our search infrastructure, which may show up as “SB-DIST-000001 – Distributor Hub connection timed out”.

    We’re moving search to new servers now; distributor price and stock updates are paused until that’s done and will then catch up automatically. Quotes, companies and the rest of Salesbuildr work as normal.